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8 Strategies for Effective Contact Center Management

8 Strategies for Effective Contact Center Management

A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact center manager is no exception. The stakes have always been high and the pressure is on for the upper management. Imagine having to balance operational costs, customer experience, agent retention, and revenue growth–Contact center managers need to be on top of all of these things 100 percent of the time.

Factors that Determine the Cost of Small Business IT Systems

Factors that Determine the Cost of Small Business IT Systems

Budgeting for information technology (IT) services can be a challenge for small businesses. While many people may imagine an IT department as a team of nerds answering computer questions, what IT system looks like differs from business to business.

Creating A Culture of Security

Creating A Culture of Security

In Central Texas and all around the globe, more and more data are being collected, analyzed, managed, and stored. Keeping this data as well as the business’s systems secure is a priority leading into 2018, and beyond. According to statistics, more than 50% of cyber breaches are due to human rather than technical error. Contact A1BizCom to help you creating a culture of cybersecurity by educating and training your staff.

How To Stay in Business with a Business Continuity and Disaster Recovery Plan

How To Stay in Business with a Business Continuity and Disaster Recovery Plan

With technology growing by leaps and bounds, and regulations assigned to protect the data generated by this technology, you need a business continuity and disaster recovery plan in place to determine how that data is collected, protected, analyzed and stored. Read on to find out how to protect your company from data loss and its consequences.

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