A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact center manager is no exception. The stakes have always been high and the pressure is on for the upper management. Imagine having to balance operational costs, customer experience, agent retention, and revenue growth–Contact center managers need to be on top of all of these things 100 percent of the time.
Cloud computing has become more and more popular over the last several years, with that popularity continuing into 2018 and 2019.
In Central Texas and all around the globe, more and more data are being collected, analyzed, managed, and stored. Keeping this data as well as the business’s systems secure is a priority leading into 2018, and beyond. According to statistics, more than 50% of cyber breaches are due to human rather than technical error. Contact A1BizCom to help you creating a culture of cybersecurity by educating and training your staff.
With technology growing by leaps and bounds, and regulations assigned to protect the data generated by this technology, you need a business continuity and disaster recovery plan in place to determine how that data is collected, protected, analyzed and stored. Read on to find out how to protect your company from data loss and its consequences.
In Central Texas and anywhere in the world, cloud computing has changed from a cutting-edge technology to a well-established part of the IT function in many businesses.
To be efficient, data security needs to be operating in more than one aspect. San Antonio is technologically growing and to keep data secure on your network, a quick response to threats is needed from both inside and outside the business.
As technology grows, so does the complexity of threats to your network–hackers infiltrating your network and stealing passwords, infection of your San Antonio network with malware, phishing schemes, and even cybercriminals masquerading as your own IT staff, all these pose risks to your network’s security. Your network is only as strong as its weakest link.
Migration to the cloud has become more common over the years, with more and more companies moving to the Cloud each day. Benefits of the Cloud extend to many if not all business systems—Communication and Collaboration, Email, file sharing and data storage to name a few. Read on to learn more about how companies, especially small to medium-sized businesses, are using the public cloud for their operations.
With more and more businesses putting their data in the Cloud, most agree the benefits of doing so outweigh the risks. However, there are still risks to consider, both before and after selecting a Cloud Service Provider. Read on to find out about these as well as to learn how to manage security in the Cloud.
We hear in the news every day about natural disasters such as fires, floods, storms and even earthquakes, and know the damage they cause. But what about the potential consequences for your business? What if your business stays closed for a period of time, and loses revenue because your information systems are unavailable? Or if a cyberattack occurs that results in a data breach that compromises your business’s reputation? Read on to learn more about how to make a disaster recovery and business continuity plan.