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8 Strategies for Effective Contact Center Management

8 Strategies for Effective Contact Center Management

A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact center manager is no exception. The stakes have always been high and the pressure is on for the upper management. Imagine having to balance operational costs, customer experience, agent retention, and revenue growth–Contact center managers need to be on top of all of these things 100 percent of the time.

Creating A Culture of Security

Creating A Culture of Security

In Central Texas and all around the globe, more and more data are being collected, analyzed, managed, and stored. Keeping this data as well as the business’s systems secure is a priority leading into 2018, and beyond. According to statistics, more than 50% of cyber breaches are due to human rather than technical error. Contact A1BizCom to help you creating a culture of cybersecurity by educating and training your staff.

How To Stay in Business with a Business Continuity and Disaster Recovery Plan

How To Stay in Business with a Business Continuity and Disaster Recovery Plan

With technology growing by leaps and bounds, and regulations assigned to protect the data generated by this technology, you need a business continuity and disaster recovery plan in place to determine how that data is collected, protected, analyzed and stored. Read on to find out how to protect your company from data loss and its consequences.

Is the Public Cloud Right for Your San Antonio Business?

Is the Public Cloud Right for Your San Antonio Business?

Migration to the cloud has become more common over the years, with more and more companies moving to the Cloud each day. Benefits of the Cloud extend to many if not all business systems—Communication and Collaboration, Email, file sharing and data storage to name a few. Read on to learn more about how companies, especially small to medium-sized businesses, are using the public cloud for their operations.

Planning for Disaster Recovery

Planning for Disaster Recovery

We hear in the news every day about natural disasters such as fires, floods, storms and even earthquakes, and know the damage they cause. But what about the potential consequences for your business? What if your business stays closed for a period of time, and loses revenue because your information systems are unavailable? Or if a cyberattack occurs that results in a data breach that compromises your business’s reputation? Read on to learn more about how to make a disaster recovery and business continuity plan.

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